Please note that Kava Kava Powder cannot be held responsible for any goods lost during transit or when going through customs. 

We will always ship your orders in discrete packaging and disclose your shipment on the address label only as “dried herbal samples” with each of the products inside correctly identified by scientific name.

We will not under any circumstances falsely label the products we send, so please do not even ask us to do this. Kava Kava Powder will not knowingly dispatch goods which are unacceptable to customs in your country, but again we can not know the laws of every country in the world and suggest you check with your customs office before placing your order.

All orders are shipped Express Mail Service. We guarantee orders will arrive or they will be replaced. In order for this guarantee to be honored we must be able to track your package with your local EMS office.

If we can not track your package online with your postal service then all guarantees are null and void and shipping will be at your own risk. We continually try to improve our tracking capabilities and guarantee to better serve you as our customer. We therefore ask that if you do not see your country listed below in our tracking table below that you email us a link to your postal tracking system for your country. We will then ad this link to our table and begin honoring guarantees to your country.

List of countries and tracking links

Argentina  http://www2.correoargentino.com.ar/tyt/seguimiento2.html

Australia  http://ice.auspost.com.au/

Austria  http://www.post.at/english/content/produkte/ems/tracking.shtml

Belgium  http://etracker.emstaxipost.be/index.asp?lang=fr

Brazil  http://200.252.60.3/sro/internacional/default.cfm

Cambodia  http://www.mptc.gov.kh/Postweb/on-line_tracking.htm

Canada  https://obc.canadapost.ca/emo/basicPin.do?language=en

China  http://www.ems.com.cn/Site/index1.html

Czech Rep.   http://www.cpost.cz/PostaAn/sluzbyonl/Default.htm

Finland  http://www.posti.fi/english/lahetystenseuranta/

France  http://www.chronopost.com/web/en/

Germany  https://www.deutschepost.de/

Ghana  http://ghanapost.com/tracking.html

Great Britain  http://www.royalmail.com/portal/pw/track?catId=7500082

Hong Kong   http://www.hongkongpost.com/hkpo/ems_in.htm

Iceland  http://www.postur.is/

India  http://www.indiapost.org/_Track/Track.html

Ireland  http://www.sds.ie/track.html

Israel  http://www.postil.com/postunit.nsf/def2/index?Opendocument

Italy  http://www.poste.it/online/dovequando/postacelere1.shtml

Japan  http://www.post.yusei.go.jp/new-eng/ems2.htm

Kazakhstan  http://www.asdc.kz/~ems_blitspost/inquiry/inquiry.html

Litva  http://www.post.lt/lit/ems_sp.html

Luxemburg  http://www.postes.lu/

Portugal  http://www.ctt.pt/ctt/indexI.html

Russia  http://info.russianpost.ru/servlet/ems_item

Singapore  http://www.speedpost.com.sg/

Slovakia  http://www.slposta.sk/

South Africa   http://www.sapo.co.za/FrameSets/Services.htm

South Korea   http://service.epost.go.kr/find/ems/index.jsp

Spain  http://www.correos.es/13/01/2010_c1.asp

Sweden http://posten.se/index.jsp?PageName=MainPage1

Switzerland  http://www.post.ch/spi/e/international/default.html

Taiwan  http://210.69.192.16/emstrack_e.htm

Ukraine  http://www.emsukraine.com.ua/eform.shtml
U. S. A.  http://www.usps.com/

We make serious efforts to track the delivery of every order, however we are always grateful for your e-mailed confirmation of safe receipt. We appreciate any and all feedback you can give us on your shipment, and our products, your input helps us to provide better service to you over the years to come.